Star: SANDAKAN: The Health Ministry is implementing measures, including a standard operating procedure, to minimise complaints among patients in public hospitals and health centres.
A Patient Safety Council headed by the Director General of Health has also been set up to ensure that incidences of negligence are minimised.
Most of the complaints last year came from those who were not happy with services provided by doctors and nurses, minister Datuk Liow Tiong Lai said after visiting the Duchess of Kent Hospital yesterday.
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