SMS to cut hospital wait

Star: JOHOR BARU: The Health Ministry is introducing an SMS-based system to notify patients of their appointments to reduce queues at hospitals.
Health Minister Datuk Seri Liow Tiong Lai said the pilot project had been implemented at the Mamodiah Outpatient Clinic here.
The queue management and appointment reminder would also send out an SMS when there are five patients before their turn.
“We are still fine tuning the system and once the kinks are ironed out, we will start implementing it at medical facilities with high patient rates,” he said, adding that the project was carried out in collaboration with Celcom.
“This system will also allow for updated statistics for hospital services in the country. Through the system, we will be able to monitor the number of patients, the illnesses they are being treated for, and even the duration at the various departments within the hospital and clinics.”
Liow said at present only 70% of local hospitals had achieved the 30-minute waiting limit set by the ministry last year.
“Although there has been progress, we hope that technology can help us further reduce patients’ waiting time,” he said after a briefing on the system here yesterday.
At another event, during the groundbreaking for a new block of the Southern College in Skudai, Liow said the ministry would propose a new Act to govern traditional and complementary medication (T&CM) at the next parliamentary seating.
“The Act would help to ensure the safety and quality of T&CM and help the industry to grow locally,” he said.